Understanding International Shipping
Worldwide shipping
We ship almost everywhere.
Audio Radar players are all over the world, and every order ships from the USA, fully tracked. Here is exactly what to expect, so there are no surprises at checkout or at your door.
Taxes and duties are calculated and collected at checkout. The total you see is the total you pay, and nothing is owed on delivery.
The details
International shipping, answered straight
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Where do you ship?
Worldwide, on FedEx or DHL depending on your destination. Two exceptions: we cannot ship to Russia or China, due to customs and import restrictions.
How long does delivery take?
We dispatch in 1 to 2 business days. US orders ship free on FedEx 2-Day.
International delivery time depends on your destination and how quickly customs clears it, so we would rather not quote a single figure and be wrong. Your tracking number is live from the moment the parcel leaves us, so you can follow it the whole way.
Is my order tracked?
Yes. Every shipment, everywhere. You'll get an order confirmation when you order and a shipment confirmation with your tracking number the moment it ships.
Will I pay import duties or taxes?
No. Taxes and duties are calculated and collected at checkout, wherever you are. The total you see is the total you pay, and nothing is owed at delivery. Prices show in your local currency, so there is no conversion surprise either.
For international orders our checkout is handled by Global-e as the merchant of record. That is what lets us include your local taxes and duties in the price you see, and it is why their name appears at checkout.
What does international shipping cost?
Shipping is calculated at checkout from your address, so you pay the real rate for where you are rather than an average. You will see the exact amount before you pay. Shipping costs are non-refundable.
Can I return an international order?
Yes. The 30-day return window applies worldwide, measured from the date of purchase. Shipping costs, original and return, are non-refundable, and a 10% restocking fee applies. We waive that fee when the product is defective, when we made the error, or when the unit comes back unopened or like new. See the Return & Refund Policy for the full process.